Secure Shopping
For your security, orders on our site are encrypted with SSL technology on both the client and server end. Your information sent via the Internet can be trusted to arrive privately and unaltered, to our server only. In order for SSL security to work, you must use an SSL-enabled browser. For more information about SSL, see Netscape's website. (Please note that email is not encrypted, and is not considered a secure means of transmitting credit card numbers.)
Your Privacy Online
At Culinary Direct, we are committed to ensuring the privacy of our customers. We keep confidential any information entered during ordering and registration. While our website automatically recognizes your Internet Service Provider, you cannot be identified as an individual. When someone makes a purchase at culinary-direct.com, we keep track of which pages of our site are visited in order to improve your overall shopping experience. In an effort to offer you the best-and most current-shopping opportunities, we may contact you with news about our products, services and events. If, for any reason, you would like to be removed from our e-mail list, please contact us.
In some instances, we use third party companies to help us provide our products and services to you. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site.
Cookies
Cookies are pieces of information that are stored by your hard drive, used for record keeping purposes. We use cookies to make visiting and using our site easier. Cookies can help us see which parts of our site are the most or least popular and provide us with direction to improve our customer's shopping experience. We never save confidential information like passwords or credit card information. Most web browsers automatically accept cookies.
Standard Delivery:
All products ordered by 12:00 p.m. (PST) will be shipped the same business day via the customer's choice of FedEx or UPS Ground service, unless Priority service is specified. Orders received after 12:00 p.m. (PST) will be shipped the following day. Shipping charges are based on total size/weight and handling.
Priority Delivery:
Select from UPS and FedEx Priority listed options that are available from the pull-down menu under Shipping. The total shipping charges will show based on the shipping method chosen.
*Special Freight Delivery:
As shown in the item description, a limited number of very large or heavy products indicated *Special Freight Required (extra charge for shipping depending upon destination) and may require 3 to 5 weeks for delivery. *Special Freight is a dependable and economical way to deliver your purchase to your door in 3-5 weeks. Deliveries are made Monday through Friday, daytime hours only. When ordering, be sure to include your phone number. Extra charges may apply to remote areas or complicated deliveries. Prices and product availability are subject to change. Items ordered together will not necessarily be shipped together.
Order Tracking:
You can track your order by e-mailing your Order Number to orders@culinarydirect.com or call Customer Service at 888-892-5821, Monday through Friday 10:00 a.m. - 5:00 p.m. (PST). Please have your Order Number handy.
DAMAGED MERCHANDISE:
Inspect merchandise immediately upon receipt and notify carrier if shipment is damaged. All claims must be filed with the carrier.
RETURNS:
We stand behind the quality of our products. If a product fails to meet your expectations, simply return it unused in its original packaging within 30 days of receipt and we will refund, replace or exchange it for you.
Print and fill out the Product Return Form and enclose it with the returned product.
Culinary Direct
Customer Service Department
1230-5 Madera Rd., #158
Simi Valley, CA 93065
We'll refund or credit the value of the item and any taxes you were charged. Shipping charges are non-refundable. Culinary Direct reserves the right to refuse the return of any piece of equipment.
