For your security, orders on our site are encrypted with SSL technology on both the client and server end. Your information sent via the Internet can be trusted to arrive privately and unaltered, to our server only. In order for SSL security to work, you must use an SSL-enabled browser. For more information about SSL, see Netscape's website. (Please note that email is not encrypted, and is not considered a secure means of transmitting credit card numbers.)
Your Privacy Online
This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that CulinaryDirect.com Brands shall not be liable for any damages of any kind related to your use of this Web Site.
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. CulinaryDirect.com reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
All products ordered by 12:00 p.m. (PST) will be shipped within one business day via UPS Ground. Orders received after 12:00 p.m. (PST) will be shipped the following day. Shipping charges are based on total size/weight and handling.
Select from the UPS options presented upon checkout. listed options that are available. The total shipping charges will show based on the shipping method chosen.
*Special Freight Delivery:
As shown in the item description, a limited number of very large or heavy products indicated *Special Freight Required (extra charge for shipping depending upon destination) and may require 3 to 5 weeks for delivery. *Special Freight is a dependable and economical way to deliver your purchase to your door in 3-5 weeks. Deliveries are made Monday through Friday, daytime hours only. When ordering, be sure to include your phone number. Extra charges may apply to remote areas or complicated deliveries. Prices and product availability are subject to change. Items ordered together will not necessarily be shipped together.
You can track your order by e-mailing your Order Number to firstname.lastname@example.org or call Customer Service at 888-892-5821, Monday through Friday 10:00 a.m. - 4:00 p.m. (PST). Please have your Order Number handy.
Inspect merchandise immediately upon receipt and notify carrier if shipment is damaged. All claims must be filed with the carrier.
We stand behind the quality of our products. If a product fails to meet your expectations, simply return it unused in its original packaging within 30 days of receipt and we will refund, replace or exchange it for you. A restocking fee of 15% of product sales price will be deducted from any approved refund.
You must call or email us to request a Return Authorization Number (RA#) prior to returning your product.
Once you have obtained a valid RA#, write the number on the outside of the original packaging and return the item to:
Culinary Direct RA#______
Customer Service Department
5670 Ferguson Drive
Los Angeles CA 90022
If the stated conditions for return have been met and we find the product to be in its original condition, we will refund or credit the value of the item and any taxes you were charged.
Shipping charges are non-refundable.
Culinary Direct reserves the right to refuse the return of any piece of equipment.